kuk9's Privacy Policy
Our complete policy on how your personal information is collected, stored, and used on the kuk9 platform is detailed here.
1 Introduction & Scope
kuk9 ("we", "us", or "the platform") places the highest importance on your privacy. This privacy policy explains how kuk9 collects, stores, uses, and where necessary discloses your personal information when you use the website and related services.
This policy applies to the kuk9 website, mobile version, and all related services. By using our platform, you are considered to have agreed to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.
This policy complements kuk9's Terms & Conditions. We recommend reading both documents together. You must be at least 21 years old — kuk9 provides services only to those aged 21 and above.
2 What Information We Collect
We may collect the following types of information:
Identity Information
- Full name, date of birth, and national identity details (for verification purposes)
- Username and password (stored in encrypted form)
- Phone number and email address
- Residential address and postal code
Financial Information
- Records of deposit and withdrawal transactions
- bKash, Nagad, or Rocket account numbers (for processing purposes)
- Bank account details (for bank transfers)
- Transaction history and balance information
Technical & Usage Information
- IP address, browser type, and operating system
- Device identifier information
- Activity logs on the platform, session duration, and page visit history
- Gaming activity, betting history, and details of each session
- Referral source and information related to marketing campaigns
3 How We Collect Information
We collect information in the following ways:
- Direct Collection: During account registration, verification processes, deposits or withdrawals, and when contacting customer support.
- Automated Collection: Through cookies, log files, and tracking technologies while you use the website.
- From Third Parties: Information received from payment processors and identity verification services.
4 Purpose of Using Information
kuk9 uses collected information only for the following legitimate purposes:
- Account Management: To create, verify, maintain, and secure your account.
- Payment Processing: To accept deposits and process withdrawals. All transactions are completed via bKash, Nagad, Rocket, or bank transfer.
- Customer Support: To provide assistance in Bengali and English via 24/7 live chat and email.
- Security & Fraud Prevention: To detect suspicious activity and ensure platform security.
- Legal Compliance: To comply with applicable laws and regulations.
- Service Improvement: To review user experience and improve platform performance.
- Responsible Gaming: To monitor gaming activity and help enforce responsible gaming policies.
- Communications: To send important account notifications and service updates.
5 Sharing Information with Third Parties
kuk9 never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Provider Partners
We use trusted third parties for payment processing, identity verification, cybersecurity, and technical support. These partners receive only the information needed to perform their designated tasks and are bound by strict confidentiality agreements.
5.2 Legal Obligations
Information may be disclosed to satisfy court orders, government directives, or applicable legal requirements. Such disclosure will be strictly limited to what is legally required.
5.3 Fraud Prevention
Information may be shared with relevant authorities or payment networks to prevent financial crime, money laundering, or other fraudulent activity.
6 Data Protection & Security
kuk9 has put in place industry-standard technical and organizational measures to protect your information:
- SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Password Hashing: User passwords are stored using industry-standard hashing algorithms.
- Restricted Access: Only authorized personnel can access the information they need.
- Regular Security Reviews: Regular security assessments are conducted to identify system vulnerabilities.
- Firewall & Anti-Fraud Systems: Active measures are in place to prevent unauthorized access and fraudulent activity.
However, no transmission of information over the internet can be guaranteed to be completely secure. You are also responsible for keeping your account password confidential and for contacting us immediately if you notice any suspicious activity.
7 Data Retention Period
kuk9 retains your information only for as long as necessary. The following factors are considered when determining the retention period:
- The duration your account remains active.
- Records of payment and financial transactions are retained for the period required under applicable regulations.
- Information needed to resolve legal claims or disputes is kept until the relevant process is complete.
- After receiving a request to close an account, information is deleted once the applicable legal retention period has ended.
8 Your Rights
You have the following rights regarding your personal information:
Right of Access & Review
You have the right to know what information we have collected about you and to receive a copy of that information.
Right to Rectification
If any information we hold about you is inaccurate or incomplete, you have the right to request a correction.
Right to Erasure
In certain circumstances, you have the right to request deletion of your personal information, though information required to meet legal obligations may fall outside this scope.
Right to Restrict Processing
In certain cases, you have the right to request that processing of your information be restricted.
Right to Withdraw from Marketing Communications
You have the right to opt out of receiving promotional emails or messages at any time. To do so, contact us directly.
To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.
9 Cookies & Tracking Technologies
The kuk9 platform uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
9.1 Types of Cookies We Use
- Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
- Functional Cookies: To remember your preferences and settings.
- Analytics Cookies: To understand how the platform is used, which helps improve our services.
9.2 Managing Cookies
You can manage cookies by changing your browser settings. Please note that disabling certain cookies may limit the functionality of the platform.
10 Privacy of Minors
kuk9 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors.
If we are informed that a minor has created an account, we will immediately delete that account and all associated information. Age verification is an integral part of our registration process.
11 Changes to This Policy
kuk9 may update this privacy policy from time to time. For any significant changes, we will notify you at your registered email address or display a clear notice on the platform.
Continued use of the platform after any changes will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.
12 Contact
If you have any questions, concerns, or requests regarding this privacy policy or exercising your rights, please contact us through any of the following:
We are committed to resolving your requests as quickly as possible. Privacy-related requests may require identity verification to keep your information secure.
For more information, visit our Terms & Conditions and Responsible Gaming pages.